Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please review our specific claim process below to resolve any issues with your delivery.
Inspect Your Order
Upon arrival, immediately check your package for any signs of transit damage or missing items from your order list.
Document the Issue
Take clear, high-resolution photographs of the damaged product and the original packaging including the shipping label.
Contact Support
Email our customer service team at [email protected] within 24 hours of delivery with your order number and photos.
Resolution Review
Our team will evaluate your claim and provide a resolution, such as a replacement shipment or a store credit, within 2 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing